privacy policy

Our privacy policy is a statement that aims to disclose all the ways that our website and internal systems collect, use, disclose and manage the data of its visitors and customers.

 

The information collected can be provided by visitors and subscribers to the website or collected automatically through monitoring tools.

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We receive, collect and archive the information you add to our website or otherwise provide to us. In addition, we collect the IP address used to connect your computer to the Internet; login data; email address; password; computer and internet information and purchase history.

 

We may use tools to measure and collect browsing information, including page response time, total visit time on certain pages, information on interacting with pages, and methods used to leave pages.

 

We also collect personally identifiable information (including name, email, password, means of communication); payment details (including credit card information), comments, feedback, recommendations and personal profile.

 

When you carry out a transaction on our website, as part of the procedure, we collect the personal information you provide such as your name, phone number, address and email address. Your personal information will be used for the specific actions mentioned below only.

 

We collect this Personal and Non-Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with continuous technical assistance and support to the customer;

3. In order to contact our Visitors and Users with general or personalized notices related to the service and promotional messages;

4. To create aggregated statistical data and other aggregated and / or inferred non-personal information, which can be used by us or our business partners to provide and improve our respective services;

5. To comply with any applicable laws and regulations

6. The information received for registration and / or purchase of products and services are stored in an appropriate manner in compliance with privacy and security policies.

7. Information regarding Member Records such as: Name, Telephone and E-mail are stored in a CRM system for monitoring and exchange of information between our agency and our members, not made available to third parties.

8. Information regarding documents for the acquisition of products and services such as: RG, CPF, proof of address, proof of income, cards, debit / installment authorizations or any other document necessary for the acquisition, are stored in a CRM system and sent only to respective Tour Operators via e-mail from which the purchase is being made (when requested by the latter, copies for file or purchase approval).

9. On our website, we do not collect or request sensitive personal data such as racial or ethnic origin, religious beliefs, political opinion, union membership or a religious, philosophical or political organization, health or sexual life data, genetic or biometric data, when linked to a natural person;

 

Our business is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell products and services to our customers. Your information can be stored in the Wix.com database. Wix.com stores your information on secure firewall servers.

Wix.com complies with the PCI DSS (Payment Card Industry Data Security Standards (PCI DSS) rules and is recognized as a tier 1 vendor.

PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment, improving the quality of cardholder data and reducing credit card fraud.

 

We may contact you to notify you about your account, to help you resolve any issues related to your account, to resolve a payment dispute, to collect fees or debts, for surveys or questionnaires, for news about our company or for any other reason that it is necessary to revise our contract, in accordance with local laws. For this, we may contact you via email, phone, text messages and mail.

 

If you no longer want it to be possible for us to collect your personal information, please contact us at (011) 97175-0893 or send us a message to denilson@seuroteiroespecial.com.br .

 

We have the right to modify this privacy policy at any time, so check back regularly.

The changes will be put into practice immediately after the change on our website.

If we make changes to the materials in this policy, you will be notified so that you are aware of the information we collect and how we use it.

 

If you have any questions about this Privacy Policy, or want to access, correct or delete any information we have collected about you, feel free to contact us by email at denilson@seuroteiroespecial.com.br .

 

“Our purpose is to add the relationship with our customers and visitors with complete security and compliance”

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Denilson Raimundo

DR Travel and Tourism

Your Special Tour